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____ and ____ are important characteristics of quality for consumer markets,and ____ and ____ are important characteristics of quality for business markets.


A) Reliability/ease of use; technical suitability/ease of repair
B) Technical suitability/reasonable price; trusted brand name/ease of repair
C) Durability/technical suitability; company reputation/ease of repair
D) Ease of maintenance/company reputation; durability/technical suitability
E) Trusted brand name/ease of repair; reliability/company reputation

F) A) and E)
G) A) and B)

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The members of a venture team come from


A) the marketing department.
B) a consulting firm.
C) the research and development department.
D) the production and finance departments.
E) different functional areas of an organization.

F) A) and B)
G) A) and C)

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Use the following to answer the questions. Cheetos Fat-free Crunchies is a product developed through advanced technology.Cheetos engineered a technique for making reduced-fat snacks that taste cheesier and stay fresh longer.Cheetos introduced Fat-free Crunchies in limited markets in 2008 and began national distribution in 2009. About 18 months later,a series of competitors' ads was run to counter claims that Cheetos Crunchies actually contained 1.5 grams of fat,and that they contained preservatives and additives.Research showed that the taste of Cheetos Crunchies was also perceived negatively by some people.To save the product,Cheetos reduced the remaining fat to 0 grams,took out the preservatives,and improved the taste. -Refer to Scenario 11.1.In 2008,Cheetos was in which phase of new-product development?


A) Idea screening
B) Product development
C) Test marketing
D) Business analysis
E) Idea generation

F) A) and C)
G) None of the above

Correct Answer

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The phase of the new-product development process when the organization determines the technological feasibility of producing the product at a cost that results in a reasonable selling price is


A) test marketing.
B) commercialization.
C) concept testing.
D) product development.
E) business analysis.

F) A) and B)
G) B) and C)

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The phase-out approach to product deletion exploits any strengths left in the product.

A) True
B) False

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Kyle Bolger of U.S.Hospital Supply Corporation has responsibility for managing the marketing activities for products aimed at nursing homes and extended care facilities.Kyle's job is that of a(n)


A) product manager.
B) area manager.
C) director of operations.
D) market manager.
E) sales coordinator.

F) A) and D)
G) A) and C)

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Venture teams work outside of established organization divisions.

A) True
B) False

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Which of the following is a disadvantage of gradually introducing a product to market?


A) It reduces the risk of introducing a new product.
B) It is easier logistically to introduce it all at once.
C) It is difficult to slow down production enough for a gradual introduction.
D) It allows competitors to monitor the results of the new product.
E) It prevents product differentiation based on geographical differences.

F) C) and D)
G) All of the above

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After building a prototype of his new device,Brad is asked to conduct rigorous functional testing to see if the device meets performance and safety qualifications.This is part of the ____ phase of the new-product development process.


A) product design
B) screening
C) product development
D) concept testing
E) test marketing

F) A) and E)
G) A) and C)

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An important question in the business analysis stage of new-product development is,"Will this product meet our profit goal?"

A) True
B) False

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Best Buy differentiates its product offerings from its competition with stores like Sam's,by offering delivery and installation,financing arrangements,and repairs.Best Buy is differentiating through


A) product ancillaries.
B) company styling.
C) customer services.
D) company features.
E) product features.

F) A) and D)
G) C) and D)

Correct Answer

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Why is it often difficult for organizations to delete products?

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Test marketing is an extension of the product screening process.

A) True
B) False

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In product modification,three conditions must be met to improve a firm's product mix: the product must be modifiable,customers must be able to perceive that a modification has been made,and


A) modification should make the product more consistent with customers' desires.
B) competing companies should not be aware of planned product modifications.
C) modification should change customers' desires to provide greater satisfaction.
D) management must perceive the modification as a reasonable and necessary action.
E) production costs and materials needed should be limited.

F) All of the above
G) A) and C)

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The major drawback in using aesthetic modifications is that their value is determined subjectively.

A) True
B) False

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Changes that affect a product's versatility,effectiveness,convenience,or safety are called ____ modifications.


A) functional
B) formal
C) aesthetic
D) quality
E) package

F) A) and B)
G) A) and C)

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A group of managers has been assigned the task of developing a new product,has listed several good ideas,and is now in the process of assessing each idea to determine whether it is consistent with the firm's overall objectives and resources.The managers are at what stage of the new-product development process?


A) Business analysis
B) Product testing
C) Idea generation
D) Commercialization
E) Screening

F) A) and B)
G) None of the above

Correct Answer

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What step in developing new products involves determining whether the product idea is compatible with company objectives,needs,and resources on a general level?


A) Product development
B) Evaluation of competitor's efforts
C) Screening
D) Idea generation
E) Business analysis

F) B) and C)
G) A) and E)

Correct Answer

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As Justin works on the prototype of a new action-oriented computer game,he is engaging in which phase of the new-product development process?


A) Idea generation
B) Commercialization
C) Test marketing
D) Screening
E) Product development

F) B) and C)
G) All of the above

Correct Answer

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Which of the following is the stage of the new-product development process where customers are first exposed to the new product idea?


A) Screening
B) Concept testing
C) Business analysis
D) Product development
E) Test marketing

F) C) and D)
G) A) and B)

Correct Answer

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