Question 1

Which of the following approaches to increasing employee involvement reduces the amount of administrative work performed by human resource professionals by addressing two groups of human resource activities?

Accepted Answer

A)   employee self-service
B)   high-involvement work practices
C)   self-directed work teams
D)   an increased focus on innovation
E)   decentralization of accountabilityF) C) and D)
G) A) and E)

Question 2

It is illegal to install programs on someone's computer without consent of the recipient.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following occurs after an organization downsizes?

Accepted Answer

A)   organizational performance improves
B)   employees become more open-minded
C)   employees become more self-absorbed
D)   employee risk aversion decreases
E)   morale improvesF) A) and B)
G) None of the above

Question 4

The onus for proving just cause in dismissing an employee lies with:

Accepted Answer

A)   the employee
B)   the courts
C)   the labour board
D)   the employer
E)   the Human Rights CommissionF) B) and E)
G) C) and D)

Question 5

Managers discussing a problem with an employee to try and help that employee resolve the issues are engaging in which of the following?

Accepted Answer

A)   employee assistance
B)   employee counselling
C)   employee communication
D)   employee involvement
E)   employee advisingF) A) and B)
G) D) and E) B

Question 6

When dismissing an employee, it is recommended that employers notify others in the organization and ensure that the individual's duties are covered.

Accepted Answer

A) True 
 B)False

Question 7

To increase employee involvement, employers can implement self-directed work teams

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is part of the seven-step plan to protect organizations from the misuse of electronic communications?

Accepted Answer

A)   hiring a chief reputation officer
B)   banning social media use at work
C)   discourage cell phone use during working hours
D)   repeal telecommuting policies
E)   examining the available tools for controlling Internet accessF) A) and E)
G) A) and D)

Question 9

Which of the following helps retain key employees?

Accepted Answer

A)   communicating the organization vision and values less often
B)   developing a planned approach to employee retention
C)   focusing efforts on employee retention once the probationary period ends
D)   encouraging supervisors and managers to keep good workers
E)   distributing opinion surveys to long-term employeesF) A) and E)
G) None of the above

Question 10

A major change in a significant term of the employment relationship that results in an employee resigning may be legally considered as constructive dismissal.

Accepted Answer

A) True 
 B)False

Question 11

Approaches to implementing effective communication systems can be grouped into downward and upward systems.

Accepted Answer

A) True 
 B)False

Question 12

Progressive discipline also refers to following proper established rules and procedures and giving employees the opportunity to respond to allegations.

Accepted Answer

A) True 
 B)False

Question 13

Which legislation covers employees' rights to privacy?

Accepted Answer

A)   The Canada Labour Code
B)   The Charter of Rights and Freedoms
C)   Personal Information Protection and Electronic Documents Act
D)   The Canadian Human Rights Act
E)   Employment Standards ActsF) B) and C)
G) A) and C)

Question 14

Which of the following is a way that employers can increase employee involvement?

Accepted Answer

A)   implement employee assistant programs
B)   encourage grapevine communication
C)   self-directed work teams
D)   apply no-layoff policies
E)   helping employees to cope with problemsF) A) and B)
G) A) and C)

Question 15

Proactive employers continuously monitor employee working conditions using which of the following tools?

Accepted Answer

A)   grievance committees
B)   in-house publications
C)   intranets
D)   open-book management
E)   social mediaF) A) and B)
G) None of the above A

Question 16

Internal job postings are a form of:

Accepted Answer

A)   upward communication
B)   employee involvement
C)   downward communication
D)   open-book management
E)   informal communicationF) B) and C)
G) A) and B) C

Question 17

Good employee relations practices ensure that organizational strategies are implemented.

Accepted Answer

A) True 
 B)False

Question 18

Solid employee relations demand careful attention to communication, counselling, and management of workgroups.

Accepted Answer

A) True 
 B)False

Question 19

Following established rules and procedures and allowing employees to respond in disciplinary action is referred to as:

Accepted Answer

A)   diligent process
B)   due process
C)   disciplinary process
D)   corrective process
E)   mandated processF) A) and E)
G) C) and E)

Question 20

No-layoff policies are part of an integrated system of progressive HR practices used to enhance employee job security.

Accepted Answer

A) True 
 B)False

Exam 11: Managing Employee Relations

Which of the following approaches to increasing employee involvement reduces the amount of administrative work performed by human resource professionals by addressing two groups of human resource activities?

Correct AnswerverifiedShow Answer

It is illegal to install programs on someone's computer without consent of the recipient.

Correct AnswerverifiedShow Answer

Which of the following occurs after an organization downsizes?

Correct AnswerverifiedShow Answer

The onus for proving just cause in dismissing an employee lies with:

Correct AnswerverifiedShow Answer

Managers discussing a problem with an employee to try and help that employee resolve the issues are engaging in which of the following?

Correct AnswerverifiedB

When dismissing an employee, it is recommended that employers notify others in the organization and ensure that the individual's duties are covered.

Correct AnswerverifiedShow Answer

To increase employee involvement, employers can implement self-directed work teams

Correct AnswerverifiedShow Answer

Which of the following is part of the seven-step plan to protect organizations from the misuse of electronic communications?

Correct AnswerverifiedShow Answer

Which of the following helps retain key employees?

Correct AnswerverifiedShow Answer

A major change in a significant term of the employment relationship that results in an employee resigning may be legally considered as constructive dismissal.

Correct AnswerverifiedShow Answer

Approaches to implementing effective communication systems can be grouped into downward and upward systems.

Correct AnswerverifiedShow Answer

Progressive discipline also refers to following proper established rules and procedures and giving employees the opportunity to respond to allegations.

Correct AnswerverifiedShow Answer

Which legislation covers employees' rights to privacy?

Correct AnswerverifiedShow Answer

Which of the following is a way that employers can increase employee involvement?

Correct AnswerverifiedShow Answer

Proactive employers continuously monitor employee working conditions using which of the following tools?

Correct AnswerverifiedA

Internal job postings are a form of:

Correct AnswerverifiedC

Good employee relations practices ensure that organizational strategies are implemented.

Correct AnswerverifiedShow Answer

Solid employee relations demand careful attention to communication, counselling, and management of workgroups.

Correct AnswerverifiedShow Answer

Following established rules and procedures and allowing employees to respond in disciplinary action is referred to as:

Correct AnswerverifiedShow Answer

No-layoff policies are part of an integrated system of progressive HR practices used to enhance employee job security.

Correct AnswerverifiedShow Answer

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B

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A

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C

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